IMPORTANT INFORMATION ABOUT YOUR STAY
Dear guests and friends of Appartements s’Platzl!
On this page we have summarized for you the most important information about Covid-19.
According to the current status, we can start the new winter season punctually on December 3, 2020. Our cancellation policy has been changed for all winter bookings so that you can book your vacation with peace of mind and risk-free.
Our cancellation conditions according to the terms and conditions are valid, however, free cancellation by the holiday maker and the landlord for the period from December 12, 2020 to April 10, 2021 is possible at any time if one of the following four points applies:
- The arrival to Austria is not possible due to a border closure or travel restrictions
- Austria, Tyrol or the Serfaus-Fiss-Ladis region would be classified as risk areas in the highest category of your country during the travel period
- A statutory home quarantine of at least 3 nights would be required after your departure
- You or a member of your travel group are (medically proven!) Infected with Covid-19
Any made payments will be offset against future vacation in the form of a credit. This credit can be redeemed for a rebooking until October 16, 2024 (no price fixation for rebooking!).
For your own health, we ask you to adhere to the following guidelines throughout your stay:
- Mat least one meter away from other people you are not traveling together
- Refrain from shaking hands when greeting
- Regular hand washing and disinfection at anti-viral disinfection stations
- Wearing a face mask is necessary for people from 6 years old
- Immediate notification if any symptoms of illness occur during the vacation
In order to guarantee you and your family a safe holiday, we have taken the following hygiene measures:
- Several anti-viral disinfectant dispensers distributed throughout the house
- Reliable corona tests for guests (for a surcharge)
- Complying with all regional and national health and hygiene recommendations and regulations in relation to the Covid-19 pandemic
- Regular anti-viral cleaning of critical surfaces and points of contact
Safety measures in the Serfaus-Fiss-Ladis ski area:
- Mouth and nose protection must be worn in all closed rooms of the mountain railways (cable car ticket offices, shops, ski depots and all mountain railway restaurants)
- In all restaurants, the legally prescribed table spacing is observed (no mouth and nose protection is required at the tables themselves)
- Regular disinfection
- Mouth and nose protection is required in all public transport, including gondolas and chairlifts as well as in the underground – also in all waiting areas
- All mountain railway employees who come into contact with guests are instructed to wear mouth and nose protection as well
- Countless disinfectant dispensers are available throughout the area
- Double ski school offer with staggered starting times and unbundling of the assembly points in order to avoid large crowds
We are convinced that we can offer you a nice and safe winter holiday in our apartment house and the Serfaus-Fiss-Ladis holiday region despite the current increase in the number of infections across Europe!
We are looking forward to your visit!